Ensuring your customers know the status of an order is critical to improving visibility and decision making across their organization. Anvyl makes updating the order status simple for both suppliers and brands so that everyone can stay aligned. Perform the steps below to update an order status.
- You will receive an email from Anvyl to update the order status when a milestone has been reached. Click on the Confirm on Anvyl. If you are not already logged into Anvyl, you will be directed to a page to log in.
(Optional: If you wish to update the order without logging into Anvyl, select your confirmation response from the email link and the prompts to confirm the order from your web or mobile browser. Please note if you've already selected this option before, the link will no longer allow you to re-submit a new confirmation and you will need to make changes to your order confirmation through the platform.) - Once logged into Anvyl, you should be automatically directed to the appropriate order. If you are not, click on the Orders tab and click Update Status for the order you wish to update OR click into the order. From the Order Detail Page, click Review & Confirm.
- Depending on what stage the order is in, you will be prompted to provide different information to update the order’s status.
Milestone Update Status Prompt Pre-Production: Accepting the order To accept the purchase order, select the Yes option. You will be asked to enter the planned production start date as well. If you do not know, please provide a placeholder date based on typical lead times.
To reject the purchase order, select the No option, and provide a reason for the rejection.
Optional: Add any attachments or provide additional notes if needed.
Production: Confirming production has started If you’d like to confirm production has started, select the Yes option.
If you’d like to provide a new estimated production start date, select the No option, and provide a reason.
Optional: Add any attachments or provide additional notes if needed.
Pre-Shipment: Confirming order is on track to ship To confirm the order is on track to ship by the estimated ship date, select the Yes option.
To provide a new estimated ship date, select the No option, and provide a reason.
Optional: Add any attachments or provide additional notes if needed.
Shipment: Confirming order has shipped To confirm the order has shipped, select the Yes option.
To provide a new estimated ship date, select the No option, and provide a reason.
Optional: Add any attachments or provide additional notes if needed.
Delivery: Confirming order has been delivered To confirm the order has been delivered, select the Yes option.
To provide a new estimated delivery date, select the No option, and provide a reason.
If you don't know the delivery date, you can leave this field blank.
Optional: Add any attachments or provide additional notes if needed.
- Once you’ve entered all information relevant to that milestone, click Save and the order’s status will be updated to reflect the information you provided.