If the platform does not find a match for your shipment during the look up process, your shipment will appear as Not Found or Lookup Failed.
This means that the lookup process completed successfully and the shipment was not found. This could happen for a number of reasons:
- There was a typo in the tracking number entered.
- There was an error in the tracking type selected.
- The shipment is not traveling by ocean.
To troubleshoot this, please double check the information entered and/or verify that the shipment is traveling by ocean.
This means that the lookup process did not complete successfully due to a technical difficulty. If you are tracking an Evergreen shipment, only enter the Master Bill of Lading (MBL) as we are unable to surface the specific container numbers. Unfortunately, we cannot track any Matson (MATS) or SM Line (SMLM) at this time.
If you wish to track any FedEx, UPS or DHL shipment, add the tracking numbers directly into the Order messages section. For more insights on how to perform that function are listed here.
If any issues arise, feel free to always try adding the shipment again or contact email@example.com for further assistance.