If the platform does not find a match for your shipment during the look up process, your shipment will appear as Not Found or Lookup Failed.
This means that the lookup process completed successfully and the shipment was not found. This could happen for a number of reasons:
- There was a typo in the tracking number entered.
- There was an error in the tracking type selected.
- The shipment is not traveling by ocean.
To troubleshoot this, please double check the information entered and/or verify that the shipment is traveling by ocean.
This means that the lookup process did not complete successfully due to a technical difficulty. If this happens, please try adding the shipment again or contact firstname.lastname@example.org for further assistance.